Terms of Service

The service

Welcome to My Office sells limited campaign placements in a rotating public office experience. A purchase includes one campaign spot and one custom creative-generation attempt based on the information you submit.

Campaign availability is limited. A live spot runs for 24 hours from activation. Once there are no immediately bookable lanes, you may reserve an available next run after a live campaign. Reservations are not a queue beyond that next slot.

Your submission

You are responsible for making sure the brand name, logo, website, and request you submit are accurate and that you have the right to use them. Do not submit unlawful, harmful, deceptive, infringing, or offensive material.

We may decline, pause, or remove a campaign that does not meet these rules or cannot be produced safely. We do not promise a particular number of views, clicks, sales, or other results.

Payments, refunds, and generations

Payments are processed by Stripe. Checkout places a temporary authorization hold on an eligible payment method; the amount and any applicable taxes are shown before checkout. Your booking enters production after authorization.

We capture payment when your generated video and its delivery assets are ready. If we cannot complete the creative or the authorization expires first, we cancel the authorization and ask you to place a new booking. Your bank may take time to remove a pending hold from your statement.

A completed campaign purchase includes one generated creative and one campaign spot. Once the creative and delivery assets are provided and payment is captured, the purchase is final. We do not provide a refund solely because you are dissatisfied with the generated creative, its style, or its results. Your campaign spot remains scheduled to run for its full campaign period, subject to these terms and applicable law. This does not limit any refund or other rights that cannot legally be excluded.

You may submit feedback through your private dashboard to help us improve creative generation. Discounted retries are separate paid orders under the rules below and do not guarantee a result you prefer.

If we cannot deliver the purchased creative or campaign service, or if you have an issue with payment or delivery, contact us through the Crisp support chat. Nothing in this section removes rights or remedies that applicable law requires us to provide.

Pricing and discounted retries

Standard-price bookings start at $19. The price increases by $10 after every 50 standard-price bookings. Discounted retries do not count toward these pricing tiers or the bookings-sold counter.

Each completed standard-price booking gives the buyer three optional discounted retries at $6 each, available through the private dashboard. Each retry includes a new video and its own 24-hour campaign run, subject to availability. After all three retries are used, another standard-price booking is required to receive three more.

Your dashboard and support

After checkout, we send a private campaign dashboard link to your email. Keep that link private. It provides campaign progress, available analytics, and shareable social links.

Use the Crisp support chat to contact us with questions about your campaign or dashboard.

Changes to these terms

We may update these terms as the service develops. The date at the bottom of this page shows when they were last updated. Continued use after an update means you accept the updated terms.